Ok, I know a good job is a great blessing. That's not in question. And today was my first day, so that's nothing to judge by. But I can promise that I was not cut out for this job. I'm going to have to be stretched mightily to fill the hole. I was good in training. I was comfortable. I was doing the work for real, and there was no pressure. Heck, my trainer is the owner's 16 year old daughter! Then I start for real. My first task was to set up my own computer. Well that took forever. Then I had to find all the websites we use, and try to keep track of a whole slew of new usernames and passwords. But some of them weren't working, so I had to speed train on a different task, because I can't do the ones I know and love. Then after I get thrown into something new, it's my turn to be on primary phone duty. Well I haven't got a clue about that. All I know how to do is ask someone to hold for a certified loan officer if they happen to ask the right question. And then I have to go find them a loan officer. I met most of them... but I can't expect to actually know their names for at least another 2 weeks. And besides that, what if someone asks me a question that isn't "I'm trying to lock my rate?" What do I do then? I have no answers. None. I don't know anything. If I did, I'd be happy to answer the phone. As it was, I avoided answering it at all costs. I answered twice. And I felt sick the entire time I was on duty. And before. And after. I was feeling better by the end of the day. But my brain was still a mess. Sometimes all I could do was stare at my computer screen even though I'd done this so many times already. I couldn't focus. I was so scared. And this was a Friday. I can't imagine what Monday is going to be like. It can't get far enough away.
I came home and my wonderful Stephen had cooked dinner. What a champion. Then we went to see a movie in the dollar theatre. And got ice cream. I have to admit that I've had far too much of that this week. It's been a long while since I've been this excited to sleep.
Baby Joseph
2 years ago
Sorry, you had such a bad first day. I was like that for the first week or so. If you want on Monday, I'll go over the most typical phone questions with you and let you know how to answer them. Also, don't ever be afraid to ask anyone questions - I'll help as much as I can. Hopefully, Monday will be better.
ReplyDeleteKristy, thank you. Going over the most typical phone questions is EXACTLY what I need right now. I'm pretty much good with the other stuff I've been doing, and I'll be faster when I can not focus on my fear of answering the phone. Lol.
ReplyDelete